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- Orders
- Payments
- Return and RMAS
- Shortage / Damaged Shipment
- Shipping Insurance
- Tariffs and International Shipping
ORDERS
All orders placed with Excelerate LLC (dba XLR8 Performance) via phone, fax, mail, internet, email or other constitute the acknowledgement and acceptance of all conditions listed on this page and all conditions listed here. All parts shall remain the property of XLR8 Performance until paid for in full. All orders shipped to a Connecticut address must pay CT Sales Tax of 6.35%. If the CT Sales Tax is not calculated at the time of checkout then the customer will be notified of the new amount when the order has been processed. In some other states, sales tax may be required to be added after the time of order in order to comply with local regulations.
All prices, materials, design, color, contents included with a product, and product specifications are subject to change without notice. Some of the images shown on this site may not be the image for your specific vehicle. They are used for reference purposes only. It is the responsibility of the customer to verify part numbers and applications. In the event that an incorrect price is listed on XLR8Performance.com due to a typographical or other error, we reserve the right to refuse or cancel that order. We also have the right to refuse or cancel any such orders whether or not the order has been confirmed.
PAYMENTS
By submitting the order, customers hereby acknowledge and agree to be abided the above “Terms and Conditions” of Excelerate Performance. It is the customer’s responsibility to retain all invoices for their record and warranty claims.
RETURN PROCESS AND RMAS
Return for exchange or refund will be allowed only within 30 calendar days from the date of receipt of merchandise with no exception. If the item was in stock at our location then the return will be subject to a 10% restocking fee plus any and all shipping charges, as long as it is eligible for a return. Returns that did not ship from our location are subject to a 25% restocking fee plus any and all shipping charges. If your order originally qualified for “Free Shipping” you will be responsible for the full cost of the original shipping (determined by UPS.com or other shipping providers) plus the return shipping
Refunds for cancelations prior to shipping are processed within 5-7 business days once the cancelation is confirmed. Refunds for returned items are processed within 5-7 business days once the return is confirmed. Canceled orders are subject to a fee even if canceled the same business day. If the order has been processed for shipment but we are able to stop shipment, a cancellation fee of 5% will be charged to offset the fees associated with your order. Original shipping and handling charges are not refundable.
All authorized return merchandise must be new, unused, and in its original sale-able packaging, and must also include all hardware and documentation. No cancellations, refunds, or exchanges on special order items or custom order items will be allowed. No returns are accepted on electronics.
A Returned Merchandise Authorization must be obtained before any returns can be made. We will not accept any returns without an RMA. Please write the RMA number clearly on the outside of the returning package. Please use this form to request a RMA: RMA Request Form
All returns must be received by Excelerate Performance within 10 calendar days of the RMA number being issued. The RMA does not imply a replacement or refund, but only that we will inspect the merchandise based on your claim. Returns must be sent freight prepaid and insured by you. A photocopy of your invoice showing the invoice number must accompany your return along with a written explanation and a contact phone number.
We recommend that you repack the item(s) carefully since it your responsibility to make sure item arrives in saleable condition. We cannot give credit or a refund on a returned package that was damaged due to insufficient packing. All returned items needs to be insured (in case of loss or damage) and we recommend the customer to get a tracking number to track the shipment. We also recommend you take pictures of all packaging and the item prior to shipping it back to us.
SHORTAGE/DAMAGED SHIPMENT
All orders are packed carefully and correctly. Damaged shipments should be checked in the presence of the carrier. Please keep all shipping cartons and packing material for carrier inspection. We will not initiate any claims with the carrier. Claims for shortage of items or discrepancies must be made within 24 hours after receipt of merchandise. Damage should be reported immediately. These items may take up to 21 business days to be resolved.
All special orders must be paid in full at the time of order. Orders are processed in timely manner but we cannot be held responsible for delays beyond our control. No cancellations, refunds, or exchanges on special order items or custom order items.
Any refused shipments sent back to XLR8 Performance does not constitute the right to a refund or credit. It is the customer’s responsibility to make all arrangements with us for refused shipments. Customer will be charged freight expenses associated with the refused shipment, both inbound and outbound, as well as any applicable restocking fee on all shipped products.
WARRANTY: No warranty whatsoever will be given if the defect was caused by customers’ abuse, negligence, mishandling, or improper installation. All merchandise sold by Excelerate Performance is only subject to manufacturer warranty, if any. Warranty items are subject to submission to the manufacturers for inspection and approval for repair or replacement of merchandise. Customer, however, will be responsible for all shipping and handling fees. No labor or inconvenience may be included in any warranty claims. There is no warranty on lights, light bulbs, decals, electrical parts, and engine parts. Check your state and local laws regarding the use on any parts.
SHIPPING INSURANCE
Shipping insurance on XLR8.com is provided by Route.com a third-party application that adds additional transparency and protection to your shipment. Route is a third-party application, that allows customers to buy shipping insurance for all orders. Route ensures protection of customers shipment in case of lost, stolen, or damaged claims.
If you do not purchase ROUTE shipping insurance your package will not be insured and you accept all liability for any damage or loss.
DUTIES, TARIFFS OR BROKERAGE FEES
This is based on your shipping location as well as where the parts are shipping from. Due to current economic regulations, tariffs are imposed on many countries by the USA. If your item is not located in the USA and ships from outside the USA, you will be responsible for duties, tariffs, and/or brokerage fees. Any duties, fees or brokerage charges will be the customer’s responsibility. We will not incur any of the costs associated with the fees charged by the shipping carrier or the government or any other entity that process your package.