Support, Warranty, And Return Request

Please see our FAQ page.

Please see our FAQ page.

Please see our FAQ page.

Return for exchange or refund will be allowed only within 30 calendar days from the date of receipt of merchandise with no exception. If the item was in stock at our location then the return will be subject to a 10% restocking fee plus any and all shipping charges, as long as it is eligible for a return. Returns that did not ship from our location are subject to a 25% restocking fee plus any and all shipping charges. If your order originally qualified for “Free Shipping” you will be responsible for the full cost of the original shipping (determined by UPS.com or other shipping providers) plus the return shipping

Refunds for cancelations prior to shipping are processed within 5-7 business days once the cancelation is confirmed. Refunds for returned items are processed within 5-7 business days once the return is confirmed. Canceled orders are subject to a fee even if canceled the same business day. If the order has been processed for shipment but we are able to stop shipment, a cancellation fee of 5% will be charged to offset the fees associated with your order. Original shipping and handling charges are not refundable.

All authorized return merchandise must be new, unused, and in its original sale-able packaging, and must also include all hardware and documentation. No cancellations, refunds, or exchanges on special order items or custom order items will be allowed. No returns are accepted on electronics.

A Returned Merchandise Authorization must be obtained before any returns can be made. We will not accept any returns without an RMA. Please write the RMA number clearly on the outside of the returning package. Please use this form to request a RMA: RMA Request Form

All returns must be received by Excelerate Performance within 10 calendar days of the RMA number being issued. The RMA does not imply a replacement or refund, but only that we will inspect the merchandise based on your claim. Returns must be sent freight prepaid and insured by you. A photocopy of your invoice showing the invoice number must accompany your return along with a written explanation and a contact phone number.

We recommend that you repack the item(s) carefully since it your responsibility to make sure item arrives in saleable condition. We cannot give credit or a refund on a returned package that was damaged due to insufficient packing. All returned items needs to be insured (in case of loss or damage) and we recommend the customer to get a tracking number to track the shipment. We also recommend you take pictures of all packaging and the item prior to shipping it back to us.

All orders are packed carefully and correctly. Damaged shipments should be checked in the presence of the carrier. Please keep all shipping cartons and packing material for carrier inspection. We will not initiate any claims with the carrier. Claims for shortage of items or discrepancies must be made within 24 hours after receipt of merchandise. Damage should be reported immediately.

All special orders must be paid in full at the time of order. Orders are processed in timely manner but we cannot be held responsible for delays beyond our control. No cancellations, refunds, or exchanges on special order items or custom order items.

Any refused shipments sent back to XLR8 Performance does not constitute the right to a refund or credit. It is the customer’s responsibility to make all arrangements with us for refused shipments. Customer will be charged freight expenses associated with the refused shipment, both inbound and outbound, as well as any applicable restocking fee on all shipped products.

WARRANTY: No warranty whatsoever will be given if the defect was caused by customers’ abuse, negligence, mishandling, or improper installation. All merchandise sold by Excelerate Performance is only subject to manufacturer warranty, if any. Warranty items are subject to submission to the manufacturers for inspection and approval for repair or replacement of merchandise. Customer, however, will be responsible for all shipping and handling fees. No labor or inconvenience may be included in any warranty claims. There is no warranty on lights, light bulbs, decals, electrical parts, and engine parts. Check your state and local laws regarding the use on any parts.

SHIPPING INSURANCE

Shipping insurance on XLR8.com is provided by Route.com a third-party application that adds additional transparency and protection to your shipment.

Route is a third-party application, that allows customers to buy shipping insurance for all orders. Route ensures protection of customers shipment in case of lost, stolen, or damaged claims.

To apply for Route's Shipping Insurance, you are given the option to add the insurance during checkout. If you apply for Route's Shipping Insurance, you will receive an email with instructions of how to file a claim if necessary. You can also proceed to file a claim here.