FAQ

Orders processed before 3 PM EST will ship the same day IF they are in stock at our location or one of our major warehouses (some exclusions may apply). Orders processed between 3 PM and 4 PM may possibly ship out the same day, if they are in stock at our location. However, there is no guarantee. We also may have an overload of orders or some unforeseen occurrence which may delay shipping. However, we will do our best to process all orders in a timely manner.

Most orders are shipped within one business day and take 5-7 business days to arrive within the continental 48 United States. However, sometimes, products back ordered or out of stock and therefore will require some additional time to process and ship the order. We will do our best to expedite the process so that the product will ship in a timely manner, as far as it possible for us to do so.

We will also update your order with tracking information typically within 24 hours of your order, assuming the parts are in stock. If we do not have the parts in stock then you will still be notified of the ETA for their shipment.

Please click the following link for full details on our Return Policy: Return Policy

A Returned Merchandise Authorization must be obtained before any returns can be made. We will not accept any returns without an RMA. Please write the RMA number clearly on the outside of the returning package.. All returns must be received by Excelerate Performance within 10 calendar days after the RMA number has been issued. The RMA does not imply a replacement or refund, but only that we will inspect the merchandise based on your claim. Returns must be sent freight prepaid and insured by you. A photo copy of your invoice showing the invoice number must accompany your return along with a written explanation and a contact phone number.

We recommend that you repack the item(s) carefully since it your responsibility to make sure item arrives in saleable condition. We cannot give credit or a refund on a returned package that was damaged due to insufficient packing. All returned items needs to be insured (in case of loss or damage) and we recommend the customer to get a tracking number to track the shipment.

Please use this form to request a RMA: RMA Request Form

We accept VISA, Mastercard, Discover, AMEX, and Paypal. All credit card orders can only be shipped to a verified Billing Address, except as noted below. Credit Card and Paypal orders will not be shipped until all information are verified and matched. Money Orders and Gift Certificates are also accepted but the order will not be shipped until payment has been received in full.

Staff is available via phone or email from 9 AM to 6 PM EST. You may email support@xlr8.com at any time for an update and we will respond within 24 hours typically. Or you may submit a ticket on our customer service portal.

Yes, however for our and your protection we do have a service that validates purchase information.  We may contact you to obtain further information or documentation to complete your transaction. 

What is Manual Verfication?

Our transaction protection software may require manual verification. This means we will require proof of address, through obtaining photo identification. This does not mean we cannot process your order but it means a little work is involved. You may see an email come from support@xlr8.com requating this information.  In rare circumstances we would require payment to be reprocessed through paypal and your original payment method will be refunded.

Typically, we ship to the US and Canada. However, we can ship internationally but we will not accept payment via Credit Card for international orders. Payments must be sent via Bank Wire Transfer or via Paypal. However, this will add additional costs. Please contact the sales team at sales@xlr8.com with your request. Please include the part you’d like, your full name, vehicle information, full address, and requested shipping service. Thank you.

Yes you will. Any duties, fees or brokerage charges will be the customer’s responsibility. XLR8 will not incur any of the costs associated with the fees charged by the shipping carrier or the government or any other entity that process your package.

Yes we will price match any legitimate competitor’s advertised retail price on an identical in-stock new, undamaged, unopened product if you can provide proof of the advertised price and if the part is in stock at the advertised location. The “advertised price” includes all shipping, handling, processing, fees or any other costs associated with getting the part to your location. We will not match marketplaces like eBay, Amazon, etc or any illegitimate business that is not an authorized dealer for the product in question, nor will we match clearance prices. We reserve the right to deny a price match if it violates any sort of pricing restrictions, like UPP or MAP. Please be aware that XLR8 reserves the right to not price match.

To request a price match please use the following form: Price Match Form