FAQ

Some brands and/or parts will be offered with “Free Shipping” or Flat Rate Shipping, which means that Excelerate will ship the package(s) out via ground shipping methods, or whatever method we deem appropriate, free of charge to the customer or at the designated flat rate. This “Free Shipping” will ONLY apply to non-oversized packages that are shipped inside the continental 48 United States, from our warehouse, and if the order totals more than $199.00 USD. All other states and/or regions will incur additional shipping charges.

In some cases, free shipping can come up as an option on items it doesn’t apply to. Items that are over-sized, have large dimensional weights, weigh over 100 lbs, or require truck freight will not qualify. If this specifically occurs on your transaction, we will contact you to discuss a resolution. We apologize in advance for any inconvenience.

For those customers who are outside the continental 48 US, i.e. Hawaii, Alaska, Puerto Rico, Canada, Mexico, APO, FPO and/or any PO box and any other international order, or for those customers who want expedited or express shipping (1, 2 or 3 day shipping) we will email or call you with shipping charges. The shipping costs will be calculated on a case by case basis and will be dependent on the dimensional weight of the box and the location of where it will ship to. Parts will not be ordered or shipped until the customer completes the payment for the shipping charges.

Orders processed before 3 PM EST will ship the same day IF they are in stock at our location or one of our major warehouses (some exclusions may apply). Orders processed between 3 PM and 4 PM may possibly ship out the same day, if they are in stock at our location. However, there is no guarantee. We also may have an overload of orders or some unforeseen occurrence which may delay shipping. However, we will do our best to process all orders in a timely manner.

Most orders are shipped within one business day and take 5-7 business days to arrive within the continental 48 United States. However, sometimes, products back ordered or out of stock and therefore will require some additional time to process and ship the order. We will do our best to expedite the process so that the product will ship in a timely manner, as far as it possible for us to do so.

We will also update your order with tracking information typically within 24 hours of your order, assuming the parts are in stock. If we do not have the parts in stock then you will still be notified of the ETA for their shipment.

Although the customer may choose a specific shipping company, Excelerate reserves the right to interchange shipping companies but with the corresponding service time. For instance, if FedEx Ground is chosen we may choose to ship with UPS Ground or vice versa. For Canada, we may ship via DHL instead of UPS or FEDEX. The service and shipping time will remain the same but a different company may be chosen. In some cases, the shipping cost calculated may be significantly different from the actual cost of shipping due to the fact the product may have to drop ship from a manufacturer or warehouse; if this is the case we may contact you to discuss shipping costs or other arrangements.

Please click the following link for full details on our Return Policy: Return Policy

Please click the following link for full details on our Return Policy, including how to return a part: Return Policy

Please use this form to request a Return Authorization: RMA Request Form

We accept VISA, Mastercard, Discover, AMEX, and Paypal, as well other financing options like AFFIRM and SEZZLE.  Cash, Money Orders and Gift Certificates are also accepted but the order will not be shipped until payment has been received in full.

Staff is available via phone or email from 9 AM to 5 PM EST. You may email support@xlr8.com at any time for an update and we will respond within 24 hours typically. Or you may submit a ticket on our customer service portal.

Yes. For our and your protection we do have a service that validates purchase information for fraud. If you experience any issues during checkout, please contact us.

If we have any issues after checkout, we may contact you to obtain further information or documentation to complete your transaction. This means we will require proof of address, through obtaining photo identification. This does not mean we cannot process your order but it means a little work is involved. You may see an email come from support@xlr8.com requesting this information. 

Typically, we ship to the US and Canada. Please contact the sales team at sales@xlr8.com with your request. Please include the part you’d like, your full name, vehicle information, full address, and requested shipping service. International payments will require extra fees and shipping. Thank you.

This depends on your shipping location as well as where the parts are shipping from. Due to current economic regulations, tariffs are imposed on many countries by the USA. If your item is not located in the USA and ships from outside the USA, you will be responsible for duties, tariffs, and/or brokerage fees. Any duties, fees or brokerage charges will be the customer’s responsibility. We will not incur any of the costs associated with the fees charged by the shipping carrier or the government or any other entity that process your package.

Yes we will price match any legitimate competitor’s advertised retail price on an identical in-stock new, undamaged, unopened product if you can provide proof of the advertised price and if the part is in stock at the advertised location. The “advertised price” includes all shipping, handling, processing, fees or any other costs associated with getting the part to your location. We will not match marketplaces like eBay, Amazon, etc or any illegitimate business that is not an authorized dealer for the product in question, nor will we match clearance prices. We reserve the right to deny a price match if it violates any sort of pricing restrictions, like UPP or MAP. Please be aware that XLR8 reserves the right to not price match.

To request a price match please use the following form: Price Match Form

WHAT ARE YOUR TERMS & CONDITIONS?

Please see here for our Terms & Conditions.

DO YOU OFFER SHIPPING INSURANCE? 

Shipping insurance on XLR8.com is provided by Route.com a third-party application that adds additional transparency and protection to your shipment. Route is a third-party application, that allows customers to buy shipping insurance for all orders. Route ensures protection of customers shipment in case of lost, stolen, or damaged claims.

If you do not purchase ROUTE shipping insurance your package will not be insured and you accept all liability for any damage or loss.

To apply for Route's Shipping Insurance, you are given the option to add the insurance during checkout. If you apply for Route's Shipping Insurance, you will receive an email with instructions of how to file a claim if necessary. You can also proceed to file a claim here.